This behavior is indicative of a deficiency in which PSM element: People can become complacent and have a false sense of security.

• A. Process Safety Culture
• B. Management of Change
• C. Operating Procedures
• D. Risk Assessment

Answer: (A)

Complacency and a false sense of security stem from how safety is valued and practiced every day across an organization. Process Safety Culture captures the shared beliefs, attitudes, and behaviors that shape whether people consistently follow safe practices, listen to warnings, and speak up about concerns. When culture is weak, individuals may treat safeguards as optional, overlook hazards, or rush tasks, which breeds complacency. While Management of Change, Operating Procedures, and Risk Assessment are important tools, they address specific steps or processes rather than the overall mindset that drives persistent process safety behavior. Therefore, a deficiency in Process Safety Culture best explains this behavior.