Which would be most effective as a leading metric for a Management of Change program?

• A. Percentage of work orders misclassified as replacement-in-kind
• B. Number of MOC closures per month
• C. Average time to implement a change
• D. Hours of safety training per employee

Answer: (A)

Leading metrics for a Management of Change program should signal gaps where a change might escape proper evaluation. The percentage of work orders misclassified as replacement-in-kind is the best choice because it directly reveals when the MOC review step could be bypassed or not properly applied. If many requests are labeled as RIK, the necessary hazard analysis, risk assessment, and formal approvals may be skipped, leaving potential hazards unaddressed before implementation. This kind of metric acts as an early warning about the integrity of the MOC process itself. In contrast, the number of MOC closures per month tracks completed work (a lagging measure), the average time to implement a change measures efficiency, and hours of safety training per employee gauges readiness rather than whether changes underwent proper change control.